Making it relevant

The Body Shop Foundation is a charitable organisation that provides support to animal, environmental protection and human rights. They needed a website that represented the charity, their values and supported the causes they stand for as a brand.

The marketing team commissioned us to design a new site that included ecommerce functionality for their merchandise and a more user friendly donation page. All money raised goes to the Foundation, and the new site needed to clearly demonstrate the different causes that The Body Shop Foundation supports.

Maximum return on investment

Working closely with The Body Shop Foundation on the UI and UX design, we ensured that we really understood their detailed and extensive brief so that we could get to know the company, their values and exactly what they needed.

Extensive research and experience showed us exactly how to structure and visualise the donation and shop pages to gain maximum ROI whilst at the same time providing a valuable and informative user experience.

Online donations

In less than two months after launch, online donations had increased by over 84%

Online sales

We increased the sales of merchandise by 68% in their new online store

Average page views

The new site worked so well that average page views increased by 97% from the previous website

What did the client think?

“It’s really important when anyone ‘invests’ in a service to feel comfortable and confident in the creative services you are looking for help with. There are so many doubts that pass through your mind; will this company ‘get’ us, are these the right fees to pay, what if we don’t actually like the end result?

With Tann Westlake, the first thing you get is peace of mind – you’ve put your product in really safe hands. They make it their business to truly understand the organisation they are looking for but also give you an objective view on what you could become, not just what you are. And what’s great about the team is that they are professionals driven by their own and their companies exceptional high standards so don’t worry about what to expect – it will exceed ALL your expectations!

It’s thoughtful too. The levels of customer service start from the first meeting and layer up with whatever area of the business you work with. From creativity to development, account management to design and production, it becomes such a pleasurable journey that you forget it’s work! After all, once you’ve experienced this impeccable customer service and delivery, why would you waste your time going anywhere else? I seriously wouldn’t hesitate to recommend them – in fact, I already have”

One of our best decisions was linking up with Tann Westlake; our truly beautiful website is just the first of many projects that we look to work with them on.

Head of Communications & Fundraising, The Body Shop Foundation