Be prepared.
Respond with clarity.
Practical communications planning that helps your organisation prepare for issues and respond with a clear, consistent voice.
Clear roles.
Considered responses.
When an issue arises, your team needs reliable information, agreed responsibilities and a thoughtful route to communication.
We help prepare messages, review processes and stakeholder plans proportionate to your organisation and the situation.
A clear challenge.
A practical way forward.
Preparing before an issue arises gives your team clearer roles and a more considered basis for responding.
- Agreed escalation and approval routes
- Clear stakeholder communications
- Prepared spokesperson materials
- A practical response framework
Specialist thinking.
Practical delivery.
Issues & stakeholder review
Identify relevant scenarios and the audiences affected.
Response planning
Agree roles, escalation routes and review responsibilities.
Holding statements & messages
Prepare clear materials that can be adapted to verified circumstances.
Spokesperson preparation
Help teams understand key messages and likely questions.
Review & learning
Assess the response and improve the plan for future situations.
From insight.
To action.
A clear scope, collaborative reviews and practical delivery.
Understand
Agree your objective, audiences, context and evidence.
Plan
Shape the story, scope, milestones and review process.
Create
Develop and review the agreed communications and materials.
Deliver
Put the plan into action and review what we learn.
Stories and ideas.
Made visible.
Selected brand and campaign work showing our wider creative approach. We will discuss the most relevant PR experience for your brief.
Rhokett
Made to delight. Designed to connect.Website design and development · Digital advertising campaigns · Marketing collateral
Website design and development · Digital advertising campaigns · Marketing collateral View the evidence ↗ Selected workRSPCA Mount Noddy
Local care. Lasting connections.Website design and development · Brand design · Marketing collateral
Website design and development · Brand design · Marketing collateral View case study ↗ Selected workDART
A clear identity. Out in the world.Brand identity design · Marketing collateral · Vehicle livery design
Brand identity design · Marketing collateral · Vehicle livery design View case study ↗A little clarity.
Before we begin.
Is this a 24-hour crisis service?
Availability and response expectations are agreed in the scope. Do not assume round-the-clock cover unless it is explicitly contracted.
Can you work with our legal or leadership team?
Yes. Communications are coordinated with the relevant decision-makers and specialist advisers.
Can you prepare a plan before anything happens?
Yes. Scenario planning, messages and escalation guidance can be developed as a focused preparation project.
Can we start with a focused project?
Yes. We agree the priorities, deliverables and scope around your immediate challenge, with further activity considered only where it supports your goals.
How do we get started?
Share your objectives, current challenge and any important timings using the form below. We will discuss the requirements and recommend a clear scope and approach.
Big idea?
Start here.
Tell us a little about your challenge. You don’t need a finished brief.
01 We read your enquiry.
02 We have a proper chat.
03 We recommend a way forward.