Careers

Senior Account Manager

Love to join a fast growing and ambitious integrated agency (and Google Partner)? Here’s your chance. Recently relocated to Walberton, West Sussex, Tann Westlake provides creative web design and digital marketing magic to a host of national and global brands.

We are looking for a full-time Senior Account Manager to create long-term, trusting relationships with our clients. The Senior Account Manager’s role is to oversee a portfolio of assigned clients and develop new business from existing clients. You will also manage a team of client services executives helping them to achieve their goals and exceed client expectations.

Ultimately, you should be able to contribute to business growth through creating and maintaining long-term client relationships.

Responsibilities

• Serve as the lead point of contact for all client account management matters
• Build strong, long-term client relationships and maintain frequent contact
• Negotiate contracts and close agreements
• Ensure the timely and successful delivery of our services
• Develop new business with existing clients and nurture new business enquiries, including preparing proposals, pitches and presentations
• Assist with challenging client requests or issue escalations as needed
• Supervise and support account executives to ensure client satisfaction
• Organise and lead regular internal project meetings
• Attend external client meetings in London and West Sussex

Requirements

• A minimum of 3 years’ experience as an account manager within an design or digital agency
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation
• Solid experience with agency software (e.g. G Suite, Basecamp, Trello, Bugherd, Slack) and MS Office
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills

Person Specification

• An all round excellent communicator, both internally and externally
• Outgoing personality with a can-do attitude
• A strong interest in the design industry and digital marketing world
• The ability to lead and inspire people around you

Benefits

• Competitive annual salary
• Up-to 28 days holiday per year (including your birthday), plus Bank Holidays
• Beautiful new 2,000 sqft office with an easy commute from Worthing, Chichester, Portsmouth and Horsham (also a short walk from a mainline train station)
• Monthly high street vouchers incentive scheme
• Free on-site parking space
• Company pension scheme

Salary: Negotiable depending on experience.

Role Location: Walberton, West Sussex

Could you be our next web developer?

Love to join a fast growing and ambitious integrated agency (and Google Partner)? Here’s your chance. Recently relocated to Walberton, West Sussex, Tann Westlake provides creative web design and digital marketing magic to a host of national and global brands.

And we’re expanding our team.

Specifically, we’re looking for a full-time web developer with good commercial experience to join our friendly development team.

Job Description

• Working closely with digital designers to plan wireframes and create engaging, large-scale websites and microsites
• Developing high profile, bespoke WordPress themes, microsites, plugins and ecommerce stores
• Working closely with the account handling team and project managers to help plan, estimate and specify new and ongoing projects
• Testing, launching and maintaining a range of high quality client websites, ecommerce stores, microsites and web servers
• Mentoring and training junior web developers
• Maintaining high quality and consistent code standards and processes within the team
• Attending weekly internal project meetings and daily stand-ups with occasional client meetings and calls

Skills Range

• 3+ years experience with HTML, CSS, jQuery and PHP having produced a number of successful commercial projects across a range of sectors
• Experience of working in a digital agency environment
• A passion for elegant user experiences and mobile first design
• An excellent understanding of current web design standards and UI/UX principles
• Excellent commercial experience of the following: Grunt or Gulp, SASS and Source control (Git)

Person Specification

• A web development professional who is passionate about building beautiful websites
• Motivated and driven with a positive attitude
• Reliable, punctual and polite
• An enthusiastic and confident communicator

Benefits

• Competitive annual salary
• Up-to 28 days holiday per year (including your birthday), plus Bank Holidays
• New 2,000 sqft office with an easy commute from Worthing, Horsham, Chichester and Portsmouth (also a short walk from a mainline train station)
• Dedicated parking space
• Company pension scheme

Salary: Negotiable depending on experience.

Location: Our new Walberton, West Sussex office

We’d love to see your CV, plus a link to your portfolio or examples of recent work.