Social media community management

Helping you build communities with the right conversations when your customers need it.

Social media should be a two-way exchange of information – a conversation between consumers and brands. It’s a place where consumers can voice their opinions, have queries answered and build a real relationship with your brand.

But like any real conversation when you are trying to listen in to so many at once, it becomes difficult to keep up. Add in the fact that these conversations are happening across multiple locations and platforms and it becomes even harder.

Community management is about prompt and curated responses, which show you care. It is your virtual reception desk!

We can act as an extension of your brand, helping you connect and keep on top of the conversations wherever they might take place. We can also help build your community of followers and keep those who currently follow you more engaged and open up the conversation.

It’s all about connecting rather than projecting – more human, less robot.

  • Respond to queries
  • Raise PR concerns
  • Monitor direct messages and provide responses
  • Create content that will kick-start conversations
  • Social listening

What’s important to us?

As a collective, we are passionate, ambitious and we have fun. And each member of our team plays an essential role in creating award-winning work for our clients.

Learn more about us

How we work

  1. Brief

    What do you want your social media campaign to achieve? That’s exactly what your dedicated account manager will find out before we devise a brilliant strategy for you. We’ll ask you about your goals, target audience, competition, inspiration, key messages, budget and any other requirements.

  2. Planning

    Once you’re happy with our social media strategy, our in-house social media team will create or edit your profiles (if necessary) with on-brand images and text. We also design, write and schedule targeted ads and organic posts.

  3. Launch

    When your social media campaign is ready for launch, we implement it, monitoring its progress to ensure it meets your goals, and ensuring consistency across platforms.

  4. Measure

    Social media offers fantastic opportunities for you to measure and refine your campaigns to ensure they deliver on your objectives. As a specialist social media agency, we can help you with AB split testing, bid adjustments, analytics, reach and engagement and ROI.

Client stories

Ready to get started?

Please provide the key information for your project, we will get back to you straight away.